FAQ Coronavirus [COVID-19]

We want you to know that the safety of our staff and customers is of the utmost importance. While we continue to take every precaution to ensure we are all kept safe, our teams and carrier partners are working to ensure we remain open and our deliveries to customers remain unaffected.

As new facts come to light, we will act quickly to maintain safety, while ensuring minimum disruption to the service we offer you. Keep up-to-date with our latest information here.

FAQs

Q. Can I still order online?

Yes. There are no changes to how our customers can shop with us onsite.

Q. What precautions are you taking to prevent the spread of COVID-19?

Our warehouse:

We've increased our hygiene practices to ensure that hand washing and cleaning are much more frequent. We have also put in place split-shifts to minimise the number of people working together.

Our delivery carriers:

All of our carriers have deployed similar hygiene and contact practices and we continue to work closely with them as new information becomes available. They all now offer no-signed deliveries, where they will no longer ask you to sign for your parcel.

Q. Do you have a no-contact delivery process in place?

Yes. All of our carriers have the ability to deliver with no contact. Let them know that you would like for this to happen when they contact you to arrange delivery, or when they arrive at your address.

Q. Can I change my delivery time/location?

As before, you will be able to request delivery on a convenient day and to a safe place with most of our carriers.

Q. Can I still use click and collect?

Our click and collect service remains available.

Q. Are you changing your returns policy/process during this time?

For any orders made from the 1st of July, you will have 30 days to send the items back to us.

Q. Are your Customer Services still open?

Absolutely. You can contact our Customer Services via email or live chat or phone during this period.